Customer Support Representative

0 - 4 Years
Bengaluru

Job Description

  • Manage large amounts of incoming calls
  • Resolve customer complaints via phone, email or chat
  • Answer questions about warranties, policies or terms of sale
  • Handle changes in policies or renewals
  • Identify and assess customers need to achieve satisfaction
  • Build sustainable relationships and trust with customer through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures
  • Contribute to team effort by accomplishing related results as needed
  • Should be ready to work in different shifts and rotational weekly Off
  • Take the extra mile to engage customers

Required Candidate profile

Proven customer support experience
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication skill
Ability to multi-task, prioritize and manage time effectively


Love conversing with people?...... Then this is your chance!! We are looking for individuals with a good command over English and basic knowledge of Hindi. Your role will be to advise and inform customers about our high-end products. A background in retail or e-commerce is an advantage. It's all about the level of service and going the extra mile so, if that's your orientation then we'd love for you to join us at ace turtle.

Salary: INR 2,25,000 - 3,25,000 PA.

Industry:Internet / Ecommerce

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

August Purple Services Pvt Ltd(Ace Turtle Services

Ace Turtle is a technology driven platform company that provides direct to consumer web commerce solutions for leading Retail Brands. Ace Turtle, with its proprietary platform, integrates online and offline retail channels automating and optimising Omni-Channel fulfilment. The platform provides brands with a single view of inventory. It helps reduce the costs and complexity of Omni-Channel transformation for brands by using their existing framework and systems.
Ace Turtle's solutions are currently used by brands such as Ray-Ban, Puma, Max, Arrow, Flying Machine, Ed Hardy, US Polo, Fossil and more. Ace Turtle's Omni-Channel platform comprising of technology, logistics and customer support enables brands and retailers to improve the post-click commerce experience of their customers
You can learn more about us on: https://www.aceturtle.com/
View Contact Details+

Recruiter Name:Sendhil Nandhan

Contact Company:August Purple Services Pvt Ltd(Ace Turtle Services

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